Privacy Policy

This Privacy Policy explains how ClementSols Inc. (“ClementSols,” “we,” “us,” or “our”) collects, uses, discloses, retains, and safeguards personal information through clementsols.ca, consultation requests, client relationships, campaigns, and related business communications.

ClementSols has designated a Privacy Officer who is accountable for the company privacy program. This Policy is intended to reflect the fair information principles under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, substantially similar provincial privacy legislation.

Depending on how you interact with us, we may collect:

• Contact and identity information: name, company, job title, email address, telephone number, mailing address, and province or territory.
• Inquiry and project information: business goals, service needs, budget range, timelines, industry, service area, messages, meeting notes, and files you choose to provide.
• Client administration information: proposals, agreements, billing contacts, invoices, payment status, project approvals, and support history. Payment-card details are generally processed by third-party payment providers rather than stored by us.
• Website and device information: IP address, browser type, device type, approximate location, referring pages, pages viewed, timestamps, cookie identifiers, and interaction data.
• Marketing and analytics information: campaign source, form submissions, call-tracking information, consent records, email engagement, and preferences.
• Recruitment or supplier information: resumes, portfolios, professional history, references, and business contact details when you apply or work with us.

Please do not provide sensitive personal information unless it is necessary and we have specifically requested it.

We collect and use personal information only for identified and reasonable business purposes, including to:

• respond to inquiries and schedule consultations;
• assess needs, prepare proposals, and deliver contracted services;
• manage projects, client accounts, billing, and support;
• operate, secure, troubleshoot, and improve our website and services;
• measure website, advertising, lead, and campaign performance;
• send service communications and, with appropriate consent, promotional messages;
• prevent fraud, misuse, security incidents, and unlawful activity;
• meet accounting, tax, insurance, contractual, and legal obligations; and
• establish, exercise, or defend legal claims.

If we want to use personal information for a materially different purpose, we will identify that purpose and obtain additional consent where required.

We seek meaningful consent before or at the time personal information is collected, unless Canadian law permits or requires collection, use, or disclosure without consent. Consent may be express or implied depending on the sensitivity of the information and the reasonable expectations of the individual.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal may limit our ability to provide certain services. You can update communication preferences or ask questions by contacting our Privacy Officer.

Our website may use necessary cookies and similar technologies to operate forms, remember preferences, maintain security, understand website performance, and measure advertising. Analytics and advertising providers may set or read identifiers in accordance with their own policies.

You can adjust browser controls to block or delete cookies. Some website functions may not operate correctly if necessary cookies are disabled. Where required, we will request consent before using non-essential cookies or similar technologies.

We do not sell personal information. We may disclose information to:

• hosting, analytics, communications, scheduling, customer relationship management, payment, accounting, call-tracking, advertising, and security providers that support our operations;
• professional advisers such as lawyers, accountants, insurers, and auditors;
• contractors and production partners who need information to perform authorized work and are expected to protect it;
• a purchaser, successor, or adviser involved in a proposed business transaction, subject to appropriate safeguards; and
• law enforcement, regulators, courts, or other parties where disclosure is authorized or required by law, needed to protect rights and safety, or necessary to investigate fraud or security incidents.

Service providers are permitted to process information only for authorized purposes and are expected to use appropriate safeguards.

Some service providers may store or process information outside your province or outside Canada, including in the United States. Information handled in another jurisdiction may be accessible to courts, law enforcement, or national-security authorities under that jurisdiction’s laws.

ClementSols remains accountable for personal information transferred to service providers for processing and uses contractual or other appropriate measures intended to provide a comparable level of protection.

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, to provide services, maintain appropriate business records, resolve disputes, and satisfy legal, tax, insurance, and contractual requirements.

Retention periods vary based on the type and sensitivity of information and the reason it was collected. When information is no longer required, we securely delete, destroy, or anonymize it, subject to technical backup cycles and legal holds.

We use administrative, technical, and physical safeguards appropriate to the sensitivity and volume of personal information. Measures may include role-based access, multifactor authentication, encryption in transit, secure service providers, staff confidentiality expectations, backups, monitoring, and incident-response procedures.

No internet transmission or storage system is completely secure. If a breach creates a real risk of significant harm, ClementSols will investigate and will notify affected individuals and applicable regulators as required by Canadian law.

You may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete. You may also ask about our collection, use, disclosure, service providers, or retention practices, or withdraw consent where applicable.

We may need to verify your identity before responding. Access may be limited where permitted or required by law, including where disclosure would reveal another person’s information, confidential commercial information, or information protected by legal privilege. We will explain any lawful refusal.

We send commercial electronic messages only where we have consent or another lawful basis under Canada’s Anti-Spam Legislation (CASL). Messages will identify the sender, provide current contact information, and include an unsubscribe mechanism where required.

You can unsubscribe using the link in a message or by contacting us. We will process unsubscribe requests within the period required by law, although you may continue to receive non-promotional messages needed for an active project, transaction, or legal obligation.

Our services are directed to businesses and are not intended for children under 13. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided information, please contact us.

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and ClementSols is not responsible for how those third parties handle information.

We may update this Privacy Policy to reflect changes in our practices, services, providers, or legal obligations. The current version will be posted on this page with a revised effective date. If a change is material, we may provide additional notice where appropriate.

Please contact our Privacy Officer first so we can investigate and respond to a privacy question or complaint. If you are not satisfied, you may have the right to contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province.

Office of the Privacy Commissioner of Canada: priv.gc.ca.